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Overview
Gordon Conwell is a multidenominational, Protestant graduate school, unique with its broad array of over 2,100 students and 200 faculty and staff from 98 denominations and 64 countries. We offer a residential model of education at South Hamilton, MA (our main campus); an urban context offering classes in five languages in Boston, MA; adult educational models in both our Charlotte, NC campus and our offerings in Jacksonville, FL; in addition to online and cohort models involving students from around the world.
Our mission is to prepare men and women for ministry at home and abroad. Rooted in the gospel and God’s Word, the seminary seeks to develop Christian leaders who are thoughtful, globally aware, spiritually mature, and ready for a broad array of ministries. While being historically orthodox and evangelical, we seek to address the issues of our times with both relevance to the culture and faithfulness to Christ and God’s truthful Word
The Gordon-Conwell (Ockenga) Institute supports GCTS by extending that mission to lay leaders and learners. GCI exists for the renewal of the Church and its faithful participation in God’s mission and aims to serve as a supporting ligament for the centers of Gordon-Conwell Theological Seminary, as well as to build an engaged and flourishing body of Christ in which each part does its work.
Position Summary
This position supports the strategic selection, development, and launch of products and services from Gordon-Conwell (Ockenga) Institute. Working closely with the Dean, and under the supervision of the Executive Director, this position enhances the relationships between the various centers, and is responsible for developing and launching existing and new opportunities for non-degree or co-curricular learning experiences via digital, hybrid, and in-person channels.
The Associate Director, GCI Centers will work closely with the Executive Director to align and manage the product roadmap for centers, and will assist in assessing overall portfolio performance, and overseeing project delivery and performance. This role contributes to decision making based on meaningful metrics and criteria, and supports leadership in choosing which initiatives to start, maintain, or shut down as needed. This role will conduct market research, data collection/analysis, and financial analysis in the discovery and design phases; will identify and track key measures and resources in the develop and deploy phases; and will provide regular assessments and decisions on product viability, feasibility, and sustainability in the documentation phase.
This role will be based in South Hamilton, MA, and will travel to other campuses as needed to ensure center visibility and support across all of GCTS.
Primary Responsibilities
Center & Network Relationships
• Cultivate relationships of trust with center staff and local ministry leaders, deepening their engagement with GCI’s work, as well as financial and other support.
• Support GCI’s promotional efforts and general communications, including but not limited to social media and regular content publication, in consultation with GCI team and marketing partner.
• With GCTS Advancement team, cultivate potential GCI donor relationships to further the work of the centers.
Product Development
• With the Dean, conduct conversations with center directors and staff to effectively redevelop, promote, and sell unique products and services from each center, assessing their purpose, offerings, budget, and operations as appropriate.
• Manage the process for evaluating existing and new offerings, product prioritization and development, and launch by conducting research to analyze product viability, performance, competitiveness, and market/solution fit, while listening for, uncovering, and resolving potential conflicts around product/project priorities.
• Leverage existing infrastructure to increase revenue so that GCI can maintain and grow audiences by gathering and identifying project scope and definition requirements including, financial costs and benefits, ROI, and business case.
• Design and collect data from product performance and customer feedback to evaluate success and make recommendations for improving or adjusting projects.
• Assist with developing mutually beneficial affiliate partnership agreements with subject matter experts and partners.
Project Management
• With the GCI team, oversee a portfolio of multiple and concurrent products and projects: monitor launch timelines, quality level, budget, while addressing issues and risks at major milestones; identify key metrics to demonstrate progress and ensure that products continue to align with strategic objectives to demonstrate benefits; provide regular status reports to GCI and GCTS leadership.
• Use KPIs to demonstrate progress and quality of outputs, and ensure that projects continue to align with strategic objectives to demonstrate benefits.
• Update and maintain materials such as Best Practices, FAQs, and training materials to support in-house team members and consultants.
• Coordinate with, and supervise where possible, on-campus event staff for the planning, merchandising and execution of in-person events.
• Regularly audit technology stack to ensure need-solution fit, financial stewardship, and consistent operational infrastructure.
• Provide clear, proactive communication to leadership on issues of concern.
• Build and manage relationships with in-house and external partners.
• Other duties as assigned.
Required Competencies
• Commitment to the core values of GCI and its missiological, centered approach to formation, and to excellent customer service, with a desire to see the church flourish as a leader in countercultural discipleship and formation.
• Love of diverse people and cultures and a willingness and ability to seamlessly engage people kindly and respectfully from diverse backgrounds, including fellow staff, stakeholders, and ministry leaders.
• Demonstrated self-starter with the ability to oversee multiple projects and initiatives concurrently, prioritizing and completing a variety of simultaneous tasks with a high level of proactive organization.
• Effectively collect and interpret data from multiple sources with a strong attention to detail while exercising sound judgement and analytical skills.
• Ability to communicate information effectively, both orally and in writing within GCI and GCTS as well as external clients, partners, and other stakeholders.
• Demonstrated ability to responsibly steward financial and relational resources.
• Ability to work independently and with our small but growing team.
Education & Experience
• Bachelor’s degree from college or university.
• Experience in higher education environments.
• 3+ years related experience, including direct responsibility for strategic planning, financial and data analysis, portfolio management, and associated research.
• Familiarity with cloud-based software such as Notion, client relationship management, and learning management systems.
• Experience in designing and implementing end-to-end systems and processes that do not yet exist and improving those that do.
• Customer-service oriented.
• Proficient in MS Office.
Application Process
Please apply through Gordon-Conwell’s Career Center available on our website.
Please include these documents in either Microsoft Word or PDF formats:
• A cover letter addressed to Megan Robinson, Executive Director, Gordon Conwell (Ockenga) Institute, explaining your interest in the position.
• A formal CV that includes the names of at least three references.
No hard copy mail inquiries please. Candidates will be invited to interview at the request of the search committee.
